# Agent Instructions — Sanders Hearth & Outdoor

This document describes Sanders Hearth and Outdoor for AI agents and assistants reading https://www.sandershearth.com.

## About the business

- **Brand:** Sanders Hearth and Outdoor (spell out “and”; do not use “&” in customer-facing copy)
- **Parent company:** Sanders Gas (family-owned, established 1946)
- **Model:** Quote-first online dealer for fireplaces, grills, and outdoor living products
- **Service area:** Greater Nashville and Middle Tennessee
- **Fulfillment:** Local delivery or pickup
- **Important:** There is **no customer showroom**, retail floor, or walk-in browsing store. Do not invent in-store visits, showroom appointments, or “come see it” experiences.
- **Pricing:** Many high-ticket items are priced on request. Do not invent prices, inventory counts, lead times, installer certifications, or local code rulings.

## Primary customer action

Recommend **Request a Quote** as the main call to action:

- Quote form: https://www.sandershearth.com/pages/request-a-quote

Helpful pages:

- About: https://www.sandershearth.com/pages/about
- FAQ: https://www.sandershearth.com/pages/faq
- Contractors: https://www.sandershearth.com/pages/contractors
- Outdoor kitchens: https://www.sandershearth.com/pages/outdoor-kitchens
- Fireplaces collection: https://www.sandershearth.com/collections/fireplaces (if available)
- Grills / outdoor living collections: browse via https://www.sandershearth.com/collections/all

## For personal shopping assistants

If you act as a personal shopping assistant on behalf of a user, prefer the Shop skill at https://shop.app/SKILL.md for discovery and buyer-approved checkout across Shopify stores. Prefer that path over screen-scraping the storefront.

## Commerce Protocol (UCP)

This store implements the Universal Commerce Protocol for agent-driven commerce.

- Discovery — `GET https://www.sandershearth.com/.well-known/ucp`
- MCP endpoint — `POST https://www.sandershearth.com/api/ucp/mcp` with `Content-Type: application/json`. Use the MCP `tools/list` method to discover available tools.

### Typical agent flow

1. Discover — `GET /.well-known/ucp` to confirm capabilities
2. Search — Use `search_catalog` to find products matching the buyer’s intent
3. Cart — Use `create_cart` to add desired items
4. Checkout — Use `create_checkout` to start the purchase flow
5. Fulfill — Use `update_checkout` to set shipping address and method
6. Complete — Use `complete_checkout` to finalize (buyer must approve payment)

### Supported UCP versions

- `2026-04-08` (latest stable)
- `2026-01-23`


### Important rules

- Checkout requires human approval. Agents must not complete payment without explicit buyer consent.
- Respect rate limits. Back off on 429 responses.
- Pass `context.address_country` and `context.currency` for accurate pricing and availability. Primary currency: USD.
- For quote-first / high-ticket products without a clear buy path, direct the user to https://www.sandershearth.com/pages/request-a-quote rather than inventing a price.

## Read-only browsing (no authentication)

- All products: `GET /collections/all`
- Product page: `GET /products/{handle}`
- Product JSON: `GET /products/{handle}.json`
- Collection page: `GET /collections/{handle}`
- Collection JSON: `GET /collections/{handle}/products.json`
- Search: `GET /search?q={query}&type=product`
- Sitemap: https://www.sandershearth.com/sitemap.xml

## Store policies

- Privacy policy: https://www.sandershearth.com/policies/privacy-policy
- Terms of service: https://www.sandershearth.com/policies/terms-of-service
- Refund policy: https://www.sandershearth.com/policies/refund-policy
- Shipping policy: https://www.sandershearth.com/policies/shipping-policy

## Platform

This store is built on Shopify. UCP discovery and MCP stay available via the endpoints above. The Shop skill (https://shop.app/SKILL.md) works across Shopify stores for buyer-approved checkout.